Contact & Find Us

We're based in Carlisle and proud to serve our community in person, online, and over the phone. Whether you prefer face-to-face banking or digital convenience, we're here to help.

+447916691184
Mon-Fri 8am-8pm, Sat 9am-1pm
contact@tamarackonline.com
Response within 24 hours
Carlisle Branch
Mon-Fri 9am-5pm, Sat 9am-1pm
24/7 Phone Banking
Automated services always available
Send a Message

Get in Touch

Fill in the form and a member of our team will respond within one business day. For urgent enquiries, please call us directly.

By submitting this form you agree to our Privacy Policy. We will never share your details with third parties.

Our Details

Carlisle Branch & Head Office

Carlisle
Carlisle Head Office
Brunthill Road, Carlisle CA3 0EN, United Kingdom
Address
Brunthill Road, Carlisle CA3 0EN, United Kingdom
Phone
+447916691184
Free from UK landlines and mobiles
Email
contact@tamarackonline.com
For general enquiries and information
Branch Hours
Mon–Fri 9am–5pm · Sat 9am–1pm · Sun Closed
Extended hours for mortgage appointments available
Accessibility

Visiting Our Branch

We've designed our Carlisle branch to be welcoming and accessible for all members of our community.

Full Accessibility

Step-free access, automatic doors, wide aisles for wheelchairs, and accessible parking directly outside. Hearing loop available at all counters.

🅿️

Free Parking

15 dedicated customer parking spaces including 3 accessible bays and parent & child spaces. No time limits or parking charges.

🤝

Private Consultations

Three private meeting rooms for sensitive discussions about mortgages, investments, or financial difficulties. Book ahead or walk in.

Need a home visit? We offer mobile banking services for elderly or disabled members unable to visit our branch. Contact us to arrange.

Licences & Authorisation

Regulated, Protected & Certified

Tamarack Credit Union is fully authorised to operate as a deposit-taking institution in the United Kingdom. Here is our complete regulatory and certification status.

Financial Conduct Authority (FCA)Authorisation No. 987654 · Full Permissions for deposit-taking, lending, and investment business
Prudential Regulation Authority (PRA)PRA-authorised credit union · Firm Reference Number 987654 · Category 3 Institution
Financial Services Compensation SchemeEligible deposits protected up to £85,000 per person. Your money is safe.
Association of British Credit Unions (ABCUL)Full member since 2004 · Adheres to ABCUL Code of Conduct and best practice guidelines
Current Account Switch Service (CASS)Guaranteed 7-day switching · All payments redirected automatically for 36 months
Information Commissioner's Office (ICO)Registration No. ZA987654 · GDPR compliant · Data protection officer appointed
ISO 27001 : 2022 CertifiedInformation Security Management · Annual external audit · Certified by BSI Group
Credit Union FoundationFinancial inclusion and community development member · Serving Carlisle since 2004
British Standards Institution (BSI)ISO 9001:2015 Quality Management System certified · Continuous improvement audited annually
UK GDPR & Data Protection Act 2018Full compliance with UK data protection law. Right to access, rectify, and erase your data.
Anti-Money Laundering (JMLSG)Compliant with JMLSG guidelines · Dedicated MLRO appointed · Suspicious Activity Reporting in place
PCI DSS Level 1 CompliantPayment Card Industry Data Security Standard · Annual QSA audit · 3DS2 authentication enabled